Additional shipping or delivery time may be required for orders involving or containing alterations, gift card delivery to P.O. Delivery times are estimates some items may take longer for delivery. Most orders for in-stock merchandise received by 12:00 noon on a business day are shipped on the day received. Subject to the following limitations and exclusions, merchandise is delivered to our customers in Australia within 3-5 business days after the shipment date. Shipping & Handling (within Australia & New Zealand only)ĭelivery. Every item will give you complete satisfaction, or you may return it for a refund or exchange. With over 40 years servicing the local community, we guarantee our clothing to be of the finest quality. Your satisfaction is the cornerstone of our business. We don’t guarantee that we will receive your returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
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Shipping costs in regards to exchanges will be your responsibility however we will ship the exchange back to you free of charge.Shipping costs in regards to refunds will be your responsibility.753 Hume Highway, Bass Hill, NSW AU 2197. To return your product, you should mail your product too: Hughes Menswear, Upper Level, Bass Hill Plaza. If you need an exchange, send us an email first at Once your exchange is approved via reply email send your garments to: Hughes Menswear, Upper Level, Bass Hill Plaza. We will exchange items if they are defective, damaged or an incorrect size.
If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable)Īny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned outside of the specified days since delivery Please do not send your purchase back to the manufacturer. Generally we do not require a receipt to complete an exchange however if you wish to make a return for a refund proof of purchase must be provided
It must also be in (or accompanied by) the original packaging. To be eligible for a return or exchange, your item must be unused, unwashed and in the same condition that you received it. Once the time for your return type has elapsed since the day of your purchase, unfortunately we will be unable to offer you a refund or exchange. Our policy for refunds lasts 30 days, and exchanges lasts 90 days.
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